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  • This review is not about the show but more about how the staff performed before we were let in (or better yet, weren't) to see the show. We picked up a Travelzoo deal, with a "first come first serve" caveat. We showed up in plenty of time and were escorted to a holding area with others (about 150 others by show time). The staff proceeded to tell everyone that those with either the travelzoo voucher or mobile app version would have to go back to the box office to redeem for a Riviera box office voucher before we could get in. So one of us held our line position and the other headed down to get the voucher. Nice person working the box office, but it took 20 min in line to get to him - he was the only person working and the process seemed to be all paper not automated or software based. Upon returning to the original line, nobody had moved into the Starlight Theater. 15 min later our evening Host or Theater manager came out to the crowd to explain to everyone that the theatre had reached capacity and that no one else from this group (150+), who had waited close to an hour+ would be let in BUT could come back on another day. WTF?!?!?! First come first serve to me means you get let in to general admission with everyone else until the room is full - Not, "let's put everyone into a holding tank, see how many full-price paying clients show up and then let a few of the Groupons, Travelzoos, etc, in. We asked of we could use the voucher to access a different show that night to accommodate our travel schedule but we were told NO. Call Travelzoo to get a refund. Pretty bad customer experience. Good Disappearing act or way to create an enormous illusion! My advice, attend a different show in Vegas, there are tons of options.
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