This branch was my home branch when I lived in Shadyside. The staff were always friendly, possibly too friendly, and as Heidi said maybe a bit overbearing- but I always felt they were genuine and generally seemed happy to be there and help anyone who walked in. I travel out of the country a lot for work and they always worked closely with me about making sure to keep adrift of my travel plans. Everything always went efficiently there, even the drive through- although it was oriented very oddly and getting in and out of the parking lot was never fun.