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  • From a service side, MAJOR issue. From a sales side, great. (Disclosure: this review is on behalf of my parents.) Service: My mom recently took her vehicle in for an oil change and tire rotation. Shortly after, she started hearing very loud rattling coming from the tire. She called Ganley to see if they could look at it, but they did not have any availability that day so she had to take it elsewhere so that it could get addressed immediately. Upon inspection at the other repair shop, the gentleman came out in utter panic/dismay (because he thought his shop had performed the tire service) because THE LUG NUTS WERE NOT PUT BACK ON the tire and he said the tire was about to fall off at any moment. He properly attached the tire and briefed her on the severity of how that situation could have turned out had she not came in that day. Upon telling Ganley about the situation, the lady simply said "so are you asking us to pay for the lug nuts or what exactly?" You would think that after a situation that they were at fault for that could have cause a major accident, that they would have reacted with more concern and helpfulness. My moms concern was not as much the cost of a few parts as it was the utter negligence on their shop's behalf. Sales: The reason I am giving them three stars is because my parents have purchased multiple vehicles here and had great service.
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