Here's what Chang's wrote back after I found hair in my take-out. I did respond to them last week but so far nothing back. By Jove, I do think I've been blown off.
Oh well. Pei Wei is good too.
Casey,
Thank you for taking the time to contact us regarding your recent experience and I feel terrible about the situation.
Please trust that P.F. Chang's takes great pride in our food quality and kitchen sanitation. I am extremely embarrassed and please accept my personal apology. I have forwarded this to our Chef and I know that he will review this with the entire staff. Having said that, I would like to reassure you that this is not something we take lightly. We take the highest precautions in food preparations, and safety and sanitation is our number one priority.
It would be helpful if you could provide a few more details regarding your visit. Do you by any chance, still have the check number available? Did you call and speak with a Manager? Any additional information would be helpful in my efforts to address this further with our team. Please trust that we will take your comments back to our staff and use them as a coaching opportunity to improve where we have fallen short. I look forward to hearing from you.
Sincerely,
Caity Miller
Guest Relations
P.F. Chang's China Bistro