Bait and Switch
I recently bought a house. Brad and his trainee showed up at my house two days after I moved in. They showed up in the middle of my family dinner, around 7PM. I kindly asked that they stopped by another time. They came back later that evening around 8:30 as I was getting my kids bathed and ready for bed. Brad is a very smooth sales guy who quickly tries to relate and understand your needs. Based on that, he inserts FUD (Fear, Uncertainty and Doubt). He talks about being new to a neighborhood, not really knowing your neighbors, stats about the number of homes broken into in the first 30 days of move-in, etc.
He proceeded to tell me that he was the district manager and that he was going to make me a really sweet deal since he was training a new guy and needed to show some sales. He offered additional sensors and a discounted monthly rate. By now it was after 9:30PM and I was ready to just sign the paper and have them go. I signed and initialled where he pointed. This was my mistake. I was told I would be paying ~37/month. I later found that I was locked into a 3yr contract at more than $50/month.
I called to address this with ADT and Safe Haven and was told that since I signed and initialled the contract, I was stuck and there was nothing they could or were willing to do. If I cancel the contract, I will still be responsible for paying 70% of the remaining balance of the 36mo contract.
That said, the equipment works as advertised and the ADT customer service people are very polite but I feel I am not getting what I was told. Also, I was suppoosed to receive a $100 Visa gift card for being a new customer. I never got that either.