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  • Terrible service!!! Don't ever go there. You might be greeted by the door so you think it's a good place until you actually purchase something and want them to stand by their product! My husband and I have iPhones and the cord shorted out at the plug in point so we couldn't charge our phones. I called and they said it was under the one year warranty and to bring them in and exchange them. When I arrived at the store the manager told me that there was "physical damage" to the cords and that is why they wouldn't exchange them. I told him the cords are handled with care. One cord stays by my bed nightstand and the other by our couch end table. He claimed the end must have gotten pitched and I said that wasn't possible then he said a cat chewed on it however we don't own any pets. Long story short he wouldn't give us new cords. I got home and called the Apple Store and they said they get a lot of people with the same problem with the cords and it's a problem with how they make them. It's the outer casing that buckles. They said they would give us new cords! Thanks apple!! Great customer service too bad Verizon didn't show that kind of service! What harm would it have been to them to exchange the cords that were still under warranty and receive a good review and make customers happy? I guess I won't be going back and we are looking at changing our phone service. I don't want to stay with a company that treats people like that. Good luck to you if you choose to go with them. Hope nothing happens to your electronics.
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