I came in on Saturday without an appointment and discovered they were really busy. I've been there a couple times, and every time they're able to fit me in about an hour later (which is nice). I already picked the style I wanted, and my stylist, Jenny I believe her name was, did a fantastic job! I got layers and I'm very happy with how my hair looks and feels. It's also low-maintenance to where I don't have to flat iron it every morning. This place has been good every time I come here. I highly recommend it!