I first came to Rachelle with extensions that were damaging my hair. On her suggestion I decided to take them out and nurture my hair back to health . I have had a couple of treatments with the brazillian blow out treatment and couldn't be happier . She shows you before and after pics of your hair and keeps a log of your hair journey . Very cool ;) She takes the time to explain the process which I like. She also has hair products for sale at different price points depending on your budget. She is also great with kids! If I could give Rachelle 6 stars I would