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  • I love their food, it's really good it's better than church's or kfc in my opinion. I would give this location 4 stars but the customer service sucks! I give 2 stars because of how their policy works. It was Easter Sunday and I had to get some food to go to bring at my friends house all the way to Gilbert. I ordered 8pcs chicken, NO BISCUITS, a side of cajun fries and 3 pcs chicken tender. I find it very convenient to just go through the drive thru because I was in a hurry. So I don't have time to check the bag/box if my order was right, I believe as a customer it's the employees responsibility to check if they gave me the right food. Anyway to make the story short I got to my friends house to find out I was given 4 biscuits and no chicken tenders. I was upset because the chicken tenders was supposed to be for the kids and they weren't able to eat and just had fries because they messed up on my order. Just like the other reviews I went back and spoke with the manager the next day because I wasn't able to go back and corrected them as I went all the way to Gilbert and came home late that Sunday. The manager told me I had to return the food that was purchased so they can give me a refund plus the item that was missing. Go figure! I don't understand their policy at all! It was very inconvenient. If the food here wasn't good I won't come back!
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