| rev:text
| - Out $200 and still have a cracked screen after multiple visits.
I brought my Sony Xperia Z5 in with a shattered screen. They quoted $200, which I accepted. A week goes by after I dropped my phone off and I still had not heard back, so I call. They say sorry that I didn't receive a call or email since it has been ready for a few days, I didn't mind. I noticed the screen colour was a bit off compared to the original, but I was happy that the screen was fixed.
That night I noticed light was coming out of both sides of my screen in the dark. So I brought it back to get re-sealed and clamped. Again, I didn't receive confirmation when it was completed, and had to call to confirm.
I noticed the new screen would not turn on during a call, and I couldn't use the dial-pad or speakers. I took it back and they said Sony uses two different colours of screen, a reddish-brown and a blue, they installed the incorrect colour and reordered a blue screen. He said it should take about a week. I call after a week since, again, I hadn't received confirmation that my phone was completed. The person who answered the phone asks "Are you sure we have it?" while rustling trying to look for my phone. I say "I sure hope you do" questioning his lack of customer service skills. He asks if he can call back once he looks around for my phone. He calls back after an hour and says it's ready to be picked up and the screen is working properly during a call. I pick it up and it seems great.
That afternoon everything worked fine. I left for work, put my phone in the phone compartment in my purse, went into the elevator and got in my car in the parkade. I took my phone out and noticed a new crack and the touch screen does not work. I call back and let him know the new screen cracked with hardly any impact, just being placed into my purse. I wondered if there was a weakness with the install or if the new screen was a dud. He calls back with a quote of $130 to replace this new screen that they just installed. I said there's no way I'm paying an additional $130 after paying them $200 originally. He says Sony phones have the worst screens and he doesn't doubt that this happened. I say, well then you shouldn't bother accepting the repair job if you know something like this will happen. After arguing and getting nowhere, I say thanks for nothing and hang up.
My main point is - if I took my car in to get a part fixed, then the part broke right away after picking my car up, I know a car mechanic would fix the new part for free, that's a given anywhere you go and that's respectful customer service.
I am now going to be purchasing my own parts online and installing this with the help of my brother who is an electrician. Thanks for nothing Phone Freaks, so unprofessional and weak customer service skills, I would never recommend this place to anyone.
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