I've been here on several occasions. Like most Steak 'n Shakes, the food is below average to average. The service is on par with the food. What strikes me as odd is the way there is always a huge kitchen staff but the wait staff can be so slow at time. It makes me wonder how much more efficient could be. Usually, it's really difficult to flag down a server to get another drink or to even take your order. Even after your order is placed, it can take up to 20-25 minutes for the food and drinks to come out. On top of that, it feels cramped in the place. I'm not a huge fan and will only go when others want to go, but even the food isn't great. I'd prefer a burger from Zelma's or Wendy's or Chili's over Steak 'n Shake.