just found out the response from this business, full of lies. Below is response from Amazon.com. Enjoy reading and stay away from them:
"I am sorry to hear that the order was canceled by the service provider.
On behalf of Amazon I want to apologize that you did not have a positive experience with your particular service provider. We take customer feedback very seriously and I want to assure you that I will notify the account manager to follow up with this provider to make sure this doesn't happen to other customers
I've issued a $xx.00 promotional certificate to your Amazon.com account...."