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  • The Short Story: I found this company to have no attention to detail. Bellhops seems to be the new/edgy movers on the block but they really need to focus on training staff. I will never use them again. I would also not recommend them. If you are moving heavy or sentimental furniture google another moving company in your area. If you are moving light or furniture you do not care much about call friends to help. This company really is a joke. The Long Story: We used Bellhops for a move on June 9, 2018. During this move, every piece of our master bedroom furniture was damaged. I understand that furniture is likely to get some wear and tear when moving but the damage done was due to negligent. We booked Bellhops to come with a truck so that we did not need to rent a trunk and the movers separate. Bellhops uses 3rd party truck rentals in our area but the driver had moving blankets and every sort of strap available for our Bellhop team to utilize. We asked several times during the move for the team to cover, wrap, and strap down our bedroom furniture. Each time the team lead responded with, we will later, we are being careful, this is how we always do it, etc. Ultimately, our chest of drawers fell over in the truck (since it was not strapped down) damaging it and the rest of our furniture (since nothing was covered with moving blankets). In dealing with the Claims Team (that only communicates through email), I had to ask for information they referenced but did not include in emails. I also had to ask various times for them to resend emails because they were not including myself and my husband (who is a pilot and was away on a trip but needed to stay involved in the conversation). In the end, our Damage Claims refund will be for more than we paid to have them move us, so essentially they paid us to move our furniture. However, the refund does not come close to covering the actual damages done. Moving is stressful enough, just say away from this hotmess express of a company.
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