I used American Pride about 6 weeks ago. I called them late on a Friday afternoon and they still came out to my house the evening. They diagnosed the issue, found and fixed a wiring issue from the previous repair guy and found a new motor. They came out Saturday morning and replaced the motor and squirrel cage. No extra they did not charge me a Saturday service fee like some others do. They gave me a great price and were very friendly and honest. the AC is still blowing cool and working great.