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| - This place was a joke from start to finish. First off, I took my wife here for her Birthday. I was looking for unique place that had a good view and I came across Rustler's Roost. As far as the view goes, it definitely delivers. The place is very cool and has nice "date night" atmosphere. Unfortunately that's where the positive experience ends abruptly.
We were promptly seated at the table and given our menus. The place is very dimly lit and the menu, for some strange reason, seems to be printed on brown paper. As a result, you need to use your cell phone in order to read the menu, without holding it directly to your nose. It was comical to see everyone else doing the same around the room. Hint: this might be where, oh I don't know, a manager has the menus or lighting changed in order to avoid future embarrassment, but that is small potatoes compared to the issue they have the food and kitchen.
Our order consisted of an app of the Buffalo wings and steak entrees (both me and my wife) with a side of mash potatoes. The Buffalo wings appeared at the table within 3 minutes of ordering, which immediately had me suspicious. You guys really can't cook wings to order? Seriously? They were soggy, luke warm, and tasted very bland (this will be a theme). We actually got our appetizer a full 15 minutes before we got bread to the table. Was the fry bread and rolls warm? NO! Why did it take so long to get out? Crickets.
I tried to remain positive that the steaks would make up for the starters and bread, but alas I was struck down. This was literally the worst steak I have ever had in a "restaurant", for one very basic reason. IT HAD ABSOLUTELY NO SEASONING! NONE. Wow, not only did I ask for it medium and what they brought was rare, but it had zero seasoning. No salt, no pepper, anywhere. The plate had a large amount of mushy cafeteria carrots and corn on the cob that tasted like it was microwaved. Oh and, no seasoning on any of those items either!
I have seen a few positive reviews on this place, and I am dumbfounded. Our meal came out to $85 before tip and we hardly touched anything on the table. I took 3 bites of steak, 1 bite of carrots, and 3 bites of corn and that was all could handle. You would think the waitress would notice that our plates were still full when we asked for our ticket, but she said nothing, which tells me this is a common occurrence 'round these parts.
I walked in on a date with my wife and walked out dejected, having been robbed of $85 and still very hungry. I mean for that money you would think I could have gotten at least a little salt and pepper, but no. Owners/Management need to take a closer look at who's in their kitchen and serving their food. Or maybe themselves, I'm not sure who's responsible but when you find out, tell 'em I want my $85 back.
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