| rev:text
| - I will start this out by saying, as of today no response from the venue. This place used to be my absolute favorite spot in Phoenix to hang out with a good amount of fun dance nights and bands, however on Friday we had an absolutely AWFUL experience. See below.
We had reserved tables for Friday night. We got in nice and early, made sure we were good to go and started drinking right away. We were not particularly rowdy or crazy. People had come up all night attempting to sit at our tables, noticed the signs, said something (sorry or whatever, no biggie either way) and leave our tables, no harm no foul.
Well, another couple came up, and were lingering near the table looking at the reserved signs and appearing to be frustrated or upset. To be fair it was dark, and to be fair it was loud, but I asked if there was a problem. They didn't say anything to me, and continued to hover, so I again I asked (perhaps I was being unpleasant at this point?) if there was a problem. The woman immediately jumped to say "if we wanted to keep our tables we would calm down". Now at this point I didn't know they were owners or anyone, but regardless that made me more upset so I again said "So we have a problem?" She continued to say calm down, and they both walked off. No explanation no nothing.
I was confused and upset at that point but whatever, sometimes people are people. I offhandedly ranted to our waitress (who by the way was FANTASTIC, kind and knowledgeable, I believe her name was Danielle) and she informed me it was the owner. She apologized, told everyone to just hang and enjoy their drinks and that, I thought, was that.
I got up to go to the restroom and when I returned, my party informed me that the owner had returned and was looking for me. Another person in my party said he even spent a little time explaining that he was certain it was a misunderstanding.
I thought maybe if he came around again, we could discuss what likely WAS just misunderstanding, we could smooth it out and laugh it off, but instead he and another waitress not involved at all came over and he started with "Why you gotta be like that?!" which immediately put me on the defensive. I tried to explain what I had interpreted as him and the other person being rude about the seating arrangement we had called ahead for far in advance and secured. He said that I was the one who was immediately "aggressive" and that I was "puffing my chest out". When I asked if that was any way to speak to a customer, the waitress not involved stated "the customer is not always right" and when I said that's true when people are being shitty, she said "we don't want shitty people in here". The owner then waved it off and stormed away.
We settled up our tab, and left. I tried to speak with him one last time, to try and apologize if I was being aggressive and hopefully just call it whatever, but he had left. After all that, he took off.
In conclusion, if you like Valley Bar, beware, the owner apparently does not care for reservations on Fridays, and doesn't handle conflict resolution well. I would gladly continue my patronage if we can both agree that the initial exchange was more than likely just both sides misreading the other, and if he will apologize for he and his staff accusing an otherwise normal, respectful group of paying customers "shitty people". If not, I will encourage my friends and anyone else I know to avoid the place, because that is no way to treat someone, especially when it was so silly.
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