| rev:text
| - It was easy to cross this one off the list! While apartment hunting in the area last weekend, my boyfriend and I decided to stop in the leasing office at the Legend. According to their website, there were several two-bedroom units available, most around the $1200 - $1300 range. Pretty reasonable pricing, considering the area. Well, it appears there is no connection between what is listed online and what is actually for rent, or at least the office staff does not have access to the same information that is on the website.
In addition to the disconnect regarding available units, the blonde girl who "assisted" us was beyond rude with a snotty attitude and a major chip on her shoulder. I don't know her name as she never introduced herself. She acted as if we were imposing on her Saturday afternoon activities by stopping by during business hours. She pulled out her leasing information binder, hastily flipped through the pages, then proceeded to tell us there were only 2 two-bedroom units available, both priced at more than $1500 a month. Since our moving date isn't until October, I asked if there was anything else with upcoming availability. Nope. I guess that, with this particular apartment complex, they don't have access to that kind of information, nor would it be an option to hold a unit for any amount of time until your desired move-in date.
So without even showing us floor plans, let alone offering to show us a model unit, we were then provided a list of move-in expenses. Among the list of expenses? A $200 Admin Fee and a $50 Gate Fee. When I asked what the Admin Fee was for, she replied, "It's just a fee we charge. Everyone has to pay it." Um, okay, I get that there are fees in this world but usually they are associated with something specific. I'll be damned if I'm going to pay a fee just for the sake of paying a fee. "And the gate fee, is that something that is refundable upon moving out, provided you turn in your remote?" "No, that's a fee that is charged to keep the gate in working order." Really? I mean, $50 is $50, it's not going to break the bank, but maintenance is usually something that is included in the price of renting an apartment. That's one of the reasons people RENT apartments. I wouldn't be surprised if this place charges for landscaping, too.
With every question I asked, (they were all normal, inquiring-about-a-place-to rent-questions), the girl's attitude became increasingly hostile and rude. Like, as a customer, I don't think I've ever dealt with someone who was so rude to my face. Her face scrunched up and her tone became high pitched like she was mocking me - almost as if she was impersonating our conversation behind my back, after it had passed.
She then proceeded to tell me about how the property is managed by Lincoln, a company that prides itself on customer service. It reminded me of a child's conversation as I expected her to follow it up with, "Just kidding! It's opposite day!" If this is how prospective tenants are treated, I can't imagine what she is like to deal with on a somewhat regular basis, as an actual tenant. If customer service is really something that Lincoln prides itself on, someone needs to take a look at the office staff and their professionalism.
On a side note, the leasing office decor is dingy, ugly, outdated, and mismatched. There were also loose cords hanging in all sorts of places. Pair this with nasty staff and it certainly doesn't make for a good first impression.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)