Been to Crema many times and keep wanting to like it there but the word "underwhelming" keeps popping up as it did for several other reviewers here. I have finally given up and hardly ever go there any more.
The food should be great since they use a lot of fresh, local ingredients but it always comes out Meh. The physical setup leaves a lot to be desired with the water and condiments against the wall which is also where people stand in line to get served which is also the path to the bathroom! Always a traffic jam there.
The place gets very loud when it's busy and the service is awful. The help acts like they're doing you a favor by serving you. Based on the pathetic responses posted here by the Manager I now totally understand why the help's attitude is what it is. Note that he never takes responsibility for a customer's bad experience, like it's never his staff that might be the problem. Hmm ...