This is the most deceptive company I've dealt with in some time! I make an appointment over the web and TWO DAYS LATER they call to say that they won't be coming when I requested. Now I'm stuck and they couldn't care less. I tried to call 1-800-469-4663 and have been on hold for about 20 minutes listening to loud unpleasant music. I would highly recommend NOT using Sears Home Services until they have fixed their customer service issues.