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  • First off I would like to say that I have received the best massages over the past few months from Andrew. He really knows what he is doing and I am so sad he is going to be leaving soon. The reason I am giving 4 stars is because when I had signed up for my membership I was told that my next massage would be free, which is great. So the months go by and I still thought I had an extra massage on my account, I was only using 1 per month and I should have 13 in a 12 month period so I call to book an hour and a half massage, wanting to split the extra one I had to 2 sessions making them each an hour and a half (hope that makes sense). I was told A) that I didn't have an extra massage and that they don't "practice" that and B) that they also don't "practice" splitting the massages when it clearly states on their website under memberships that they do. I didn't even get to speak to a manager, he just kept placing me on hold to ask these questions to the manager. They made me feel kind of stupid for even asking about it in the first place. They did end up giving me a credit to "use however I would like", but this still made me feel like they thought i was lying to them.
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