Today my father, who is a 20 year veteran of home depot services, was accused of stealing and the employee laid his hand on my father and grabbed the item.
The employee approached my father upon existing the store and asked for a receipt. My father gave him the wrong one and without another question ripped the can of paint out of his hand and walked back into the store. By the way, my father is old.
We had to get my brother down there (less than 10 minutes away) to settle everything and he was told that the manager and the employee (same person??) had left for the day (or hiding??). They assessment the situation, my dad had time to show the correct receipt, they gave an apology on behalf of the employee and we called it a day.
Tomorrow is another day and I will update with both manager name and employee name.
Working with customers is a privilege and if it's not true for someone, they need to leave to allow more interested people to take on the role.
I realize that this is not a fair review of the store, but the store (represented by the employee) did not provide a fair assessment of the situation.