| rev:text
| - I normally would rate Lazy Dog 5-STAR, up until an incident today.
We frequent your establishment located in Downtown Summerlin, Las Vegas on a regular basis, dining at least four to five times a month with friends and family, and have always been pleased with the food and service. We raved about your restaurant and your food to many of our neighbors and community associations.
However, I must relay to you an incident that occurred today, September 30, 2017. It had us questioning whether or not we want to subject ourselves to the rude and obnoxious behavior we encountered today from one of your employee. The employee in question is the hostess, Brenda.
We always arrive early when your restaurant open in the morning on weekend, so we get a table in one of the far corners of restaurant. The reason being we have a large-senior-service dog and like to isolate him so no other patrons are bothered by his presence.
Today, being the first party to arrive, we politely requested to be seated in one of the far corner table. We were rudely told by Brenda that those section were closed and we had to sit in the middle of the restaurant. After seating us she snidely said, "Do you have a leash for that dog!"
Two minutes later another couple arrived, and the same Brenda who informed us that the corner section was closed to us, seated the couple at the table we had requested minutes earlier.
To make matters worse the table that Brenda assigned us, was in direct sunlight, with no shade, and since my wife is sensitive to sunlight she was extremely uncomfortable. To top it off, Brenda processes to squeeze two parties of families with children, each on both sides of us, virtually boxing us in, and making our dog anxious and apprehensive.
Needless to say this was quite an unpleasant experience that resulted in our loss of appetite and a half-eaten meal.
My wife took our dog and walked out of the patio to go back to our vehicle. It left her aggravated and with upset stomach. She went to speak to the Supervisor/Manager, Christy. My wife pointed out and informed the entire incident to Christy, and the extremely uncomfortable surroundings, as well as the rudeness and snotty attitude of the hostess named Brenda.
Once again, we are regular-satisfied patrons of Lazy Dog Restaurant, but this incident today is unusually disturbing, upsetting and extremely disappointing.
We hope to see that this incident does not happen again. When a customer is politely and respectfully requesting a particular seat, the least for a "representative" or hostess of an establishment should do is respond back politely and respectfully, no matter the accommodation.
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