Well, as I sit here with the heater on in my car waiting for my name to be called, I wonder why I got here at 5:30pm, watched a 45 minute video and now have waited over almost 2 hours! The classes are too full and they offer no way for them to contact you when you are up and also are told not to ask when your name will be called. It is very cold and so we sat in our rental car hoping that we wouldn't miss his name being called. This was my boyfriends birthday present and just wished they were more accomidating for $600 bucks.