I guess if you live near here and frequent the place, it might be decent. The staff is certainly not friendly to someone who visits occasionally, instead they treat you as an annoyance or interruption to their day. Without fail, every time I've been in I'm asked "Can I help you?" as I'm approaching the hot food section- when I respond that I'll be ready in a minute after I look at the day's selection, the employee *WITHOUT FAIL* then walks off to another part of the store to do some phantom task forcing us to wait several minutes for the person to wander back. The most recent visit we watched as the cashier didn't answer the ringing store phone while he played on his personal phone. We listened as employees talk about others including customers. If you're the slightly overweight 50 something lady with a late model BMW SUV who came in to buy sliced ham and wine over the weekend, they were talking about how much one of your children cheats at (high) school and sleeps around. The hot food is ok, frequently the roast turkey is too salty. The little signs instructing you that you can have ONLY 2 pickles per sandwich or 1 tomato etc are petty. I'm thinking the next time I'm starving in Westlake and don't want to drive I'll get a sandwich and then load up on all of the fixings just to throw them away. It's a petty place that makes you want to react equally petty. I'm sure the family that owns the business would be appalled at how their employees conduct themselves.