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  • I have been to many different Panda Express locations. Some in malls, some drive thru, some walk up. I have found the food to be pretty consistant and decent. It was about 5:30 on a Saturday evening and I had just finished running some errands. I saw the Panda Express and thought that would be a good option since I have been experiencing a medical issue and I am not supposed to be on my feet for too long. I pulled in and took a quick glace at my options. When the server came up to take my order she acted as if she could care less. I asked for string bean chicken but upon close look it appeared as if it had been sitting there for most of the afternoon. I said to her "those beans do not look good" Her response was "do you still want it?" Really?? No, no and no! I got the broccoli beef instead but it was not much better upon tasting it when I got home. I also got the honey walnut shrimp. The coating was rubbery, not crisp, which would indicate to me that most of the food had been sitting around for some time. The server should have asked if I would like to wait while they made a fresh batch. That would have been good customer service. Instead she got my order together, rang it up, and that was that. No thank you or anything. And there was one other person being waited on while I was there. It was not as if they were swamped with people. Sorry but I'm not sure I will be going back to this particular location. There are others near me that have done a far better job. Management needs to do a check on their employees and refresh their memories as to what good customer service really is and how to achieve that. I also gave them my opinion since they offer a free entree for filling out their survey online. Hopefully someone will get the point.
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