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  • Avoid this gym like the plague. I cancelled, moved away and they're still charging me. They get you by offering a free trial and fundraiser temp memberships, telling you you can cancel in a predefined amount of time, and then Ignoring you when you ask to cancel. Sure, they *say* you're cancelled...but their billing agency keeps charging your card. Calling the billing agency to get them to stop or refund any money charged after the cancellation period was met with the following statement "There is nothing in your paperwork we have on file that allows for cancellation." Do NOT give these people your business. I should have looked here on Yelp before I EVER gave them my money. The other 1-star reviews are the identical situation I ran into. This seems to be par for the course with Fitness Works. The facility itself is not bad but the way they treat their members is appalling. The gym will tell you you're cancelled and they've done everything they can on their side and the issue must be with the billing agency (Paramount Acceptance) who, if contacted, will just say that you can't cancel with them and send you back into the endless cycle of checking with the Gym. If I could give this place minus 5 stars I would, since they owe me at least that many months in over-charging. Best of luck to you if you decide to ignore this and the other reviewers having the same issues.
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