I called them because of neighbors recommendation and because their company name insinuates that they search out hidden problems with sprinkler systems. I asked them to replace several sprinkler heads and most importantly to address mushroom fungus type growth near sprinkler drip up against the house wall. At the very start I asked if they could handle this type of leak assessment, as it was priority.
Two sprinkler heads were fixed, same as any other sprinkler business place has done. Their guy worked a bit on the other issue and told me the drip for mold/fungus leak was fixed. When I later noticed it grew back, I asked for resource/referral (perhaps a home inspector?) I did not ask for money back, and yet my message was received with indifference. After a Late response, they finally responded, That if I felt that I was "not given very good service I could always use somebody else."
If they had said something like sorry we don't have any idea who to investigate that type of leak, or if they had said, let us send out a different technician with higher level expertise or equipment(original technician guy was nice),etc..I wouldnt be rating them this low.
Attitude/helpfulness means a lot to me.