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| - This may come as a surprise but I didn't have the best customer experience at the Gerrard Square Food Basics last week and despite the facetious tone this review is definitely going to take, I mean every word of it. I mean, this happened. It wasn't a big deal, or was it? You be the judge.
I wanted to grab a bag of chips last week after work which I knew would be a nightmare because there is only ever 2 cashier lanes open and always a long line-up. I decided to be patient and just deal. I go to the express check-out (there is nothing express about it) and immediately walk into someone's fresh, crop-dust fart. So now I am angry and grossed out. Then an elder gentleman gets in line behind me so I can't bail, I am committed now. Trapped.
This nice (albeit irate) 'ol chap starts voicing everything we are thinking about "all the wickets being closed" and "Why are all the wickets closed?" to this one employee who probably hasn't smiled since the 90's and she bluntly, BITCHILY dismisses the senior saying, "speak to the manager" with the most attitude she can muster without stopping or giving any kind of courtesy or hospitality whatsoever which insulted me to the fabric of my being to witness this as well as the little old man, which I then had to calm down and chat to about Vietnam, his wife, why she refuses to shop there because it's always a hassle blah blah and she just straight dissed him. We all know that "talk to the manager" is scapegoating and a total waste of everyone's time.
The guy who farted in front of me is listening to all of this and I wonder if he knows that I know he farted. I think he knew and was embarrassed the entire time. Something about waiting in lines causes farting. Especially at the bank.
So, now I am paying and old man (who fought in) Vietnam is still chattering my ears off which is fine because that's all our elders want is for someone to just listen to them and I believe is our duty to acquiesce that as well I am feeling fiercely protective of him because we are in our own Vietnam Food Basics war now. I am essentially doing this lady's job for her and I get it you work in a hell hole with the vibes of a No Frills at times but still, make the best of it.
Now this is the part that angered me so much that inspired this yelp review.
I see her walk by with two teenage boy employees in-tow, like a bully, she points at my new best friend grandpa and goes, "That's him." Sneers, laughs, and the two backpacked pimply faced teens go "oh him" and laugh too with her and walk on by. Thank God the git didn't see that part but I sure as f*ck did and it was not cool. I had to stop myself from following them back into the stockroom to scream in her face. Like, full psychotic rage meltdown to teach her the meaning of respect.
How is that a professional, appropriate way to handle a customer asking about lanes being closed during the after work rush? Why not just put more staff on more lanes and avoid this garbage day in and out? This Food Basics is by my office so we periodically have to go there and at lunch when time is short, you better go to yoga first and be as zen as possible because this supermarket does something to people.
I could have made this review shorter and just said gigantic bitch was mean to senior and deserves some karma. It's the little things you know. I will probably never forget about this minor experience. I'm glad that gentleman didn't see her act so trashy toward him. It's apparent her life sucks anyway if she needs to bully seniors with teenagers for back-up.
That's all for now, bye.
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