We were a party of 13 and thing seemed to be going well when we were seated. our waitress disappeared before our food started coming out, she came back 2 times briefly to fix the mistakes that were made then was gone again till it came time to pay the bill (which also took a long time ). The ribs were dry, the shrimp was rubbery my wife's pasta was cold, it took 45 minutes for everyone to have their meal from when the first one was delivered. the kids were not served first, and we had no drink refills once our food showed up. And you too can have all this for an 18% gratuity that is mandatory. We have made it a tradition to go here for birthday dinners. I doubt we'll be going back. Oh and I ordered the prim rib first, they didn't have that ( fine, take it off your menu )