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  • Unfortunately I am not writing a good review. First and last time I will go to this place my sales person was brook she was ok, finance was nancy I think I can't remember because I was very upset by the time we got done. I went in with a true car certificate for a chevy cruze for 15 thousand and change. I took my trade we all agreed on everything and I proceeded, while I was transferring my stuff from my trade to the cruze I was in the car setting up the on star when apparently someone hit the trade and damaged the bumper I thought no big deal it is out of my hands now "so I thought" after driving away with no license plate or temp plate brook called me halfway home I asked her to fax or email it to me... never got it so I drove to the dealer from the hospital to get it while my wife waits with our new born child I thought I could be quick , not so much, I was waiting when brook shows up and tells me I don't qualify for the cruze I came to find out they trying to charge me 23 grand after tax title and license and fees. Well after I told them I need my truck back but theyou need to repair the damaged that was caused under their care or make this deal happen so that it's a done deal for all of us I was presented a ford fiesta and test drove it north to south on freeway. I said ok not bad but would like the cruze. So we came to an agreement on the fiesta Wice was 14950 before tax and fees I said how does it make sense that I qualify for this and not the cruze with the certificate. They gave me a " only on a Tuesday with the sun set at a specific location" blah blah blah. Well we made a deal on the fiesta at this point I was Pissed. So I drive home on the I 17 then get on the 101 as soon as i start heading west when the sun hit the windshield i couldn't see due to over spray on the windshield i text brook telling her i was done and i would like my vehicle back because it was such a terrible experience and now this. I go back to the dealer and was told there is no cool off period and this and that mind you this was 2 hours later so i look the fiesta up on their website and it is listed for 11900... talk about taken advantage of. I try to work with them and this is what i got over payed for a car got taken advantage of and they refuse to give my truck back by far the worse experience at any dealership ever! I will never recommend any of my friends or family to this place. I will continue my business at auto nation where I been loyal for the past 10 years I just thought I had a tru car certificate for courtesy and was 4 grand less than auto nation but it obviously isn't the case I would rather pay the difference and know that I wasn't lied to or taken advantage of as long as I know what I'm paying from beginning to end. Thanks for reading please make your decision wisely I made this mistake and I won't do it again I will be contacting several people including the media when we are out of the hospital tomorrow evening. Wish my review would have been 5 stars and happy with a new dealer in our large family but my search continues since my sales person left auto nation I will see if anyone else is as truthful and honest as he was. This place has a great set of reviews on dealerrater.Com because they give the website to the customers that had a great experience not to all their customers.
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