Fist let me say. Customer Service is crucial! If you don't have it you fail in my book.
Went in to get a new phone and sign up under my sister. Got there right around 5 and the crew that was there was great. They greeted, assisted, and followed up.
I left for about 30 min to weigh costs and such. I return to the store and a whole new crew is in.
I walk in talking on my phone with my sister about the game plan. I head over to the phones and am engrossed in conversation with her. Hello, we're talking money here. I end my conversation with the sis and wait around for someone to help. 2 verizon reps I see are helping others. There's one behind the counter looking busy. I actually thought she was getting ready to leave for the day since she was avoiding eye contact and scurrying around getting things in order it seemed. So I patiently wait.
4 others come into the store. Girl behind the counter runs over to them and checks them all in before me. Wth?! Completely rude since it honestly felt as if she completely ignored my presence to help them. I was no more than 2ft away from them.
I confront her and she says "I did go over to you and said hi" I said "I've been here and was here before those four ppl showed up" she says "I did go over to you and said hi" as if that's all she could say.
I'm not calling her a liar, but if I didn't see or hear her did it happen?
I honestly think she purposely ignored me as payback.
That's not how customer service works Melissa (pretty sure that was her name, she had half of it covered with a jacket) all I could see was Mel.
I sat there fuming till I thought "umm what am I doing here?! I have options. I'll go where the customer service is deserving of my money"