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  • We took my son here for dinner on his birthday. Long before that night, I had requested in the Open Table reservation one of the coveted booths in the middle of the floor on the first level. When someone called to confirm the reservation the day before, they assured me they had one of those booths reserved for us. When I checked in (early and we had a drink at the bar), I was again told we would get one of those booths. Once we were called to be seated 10 minutes late, she started leading us to the back of the restaurant? As we passed the last booth where we wanted to sit, I saw the tab on their table and asked if they were leaving soon. They said they were only waiting to pay their bill. So we went back to the front to wait. My fiancĂ©e needed to leave within the hour to be at work. We waited and saw the couple still seated at the booth, so I walked over and they were still waiting for their payment to be processed. I told the Manager that by now, we needed to leave in 40 minutes. So we were finally seated, and my son said he was embarrassed that I was assertive about wanting to sit where I requested, and refused to order a meal. It was a very upsetting evening, and I barely touched my food. The waitress was awesome in trying to handle the "situation" and helped make it a little more bearable by getting our food to us right away, bringing the lemon cookies with sparkler for the birthday before we had to leave, and took care of our tab promptly. It was a horrible experience on a special occasion.
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