| rev:text
| - Time for some tough love.
Okay, I've now been here twice. Unless a place blows me away the first time, I like to take an average of two experiences to get a feeling for what a famished future me could expect. Usually the experiences are pretty similar; but at this place, not at all. My friend has been coming here for years, and warned me of their inconsistency. I really wanted him to be wrong, but alas, he was not.
LAST MONDAY:
We ordered the fried ravioli as the appetizer, a medium deep dish pizza, and the order of two Vienna hot dogs with fries.
Really enjoyed the fresh bruschetta that they brought complimentary while we looked over the menu for our first time. It added nicely to the experience, and it was delicious.
Pizza was my favorite. Such a great taste, with buttery crust, slightly sweet sauce, and of course, a melty mess of mozzarella. The ravioli was pretty standard, with the gooey cheese inside and a warm marinara on the side. And the hot dogs were (surprisingly) delicious. A good snap, with crisp, fresh veggies, perfectly steamed bun; and the crunchy fries along side. Couldn't really ask for anything more.
The service last week was OKAY. The young girls up front are nice, but kind of unhelpful. They seemed preoccupied with absolutely everything except the customers. Also, pretty sure hair needs to be pulled back and not falling forward if you're serving food according to the health district. Just kind of seems unprofessional and unappetizing. Out of four or five girls, only one had their hair up.
THIS MONDAY:
Came in around the same time as last week, around 7pm. This time, ordered the fried mozzarella to start, followed by two orders of the double Chicago dogs, and one order of the Italian Beef Sandwich.
Let me start off by saying that EVERYTHING was completely inconsistent with the quality we experienced last week. This time, the food all tasted very bad, like the chef temporarily lost the use of his taste buds, or didn't even try the food being sent out.
As sad as this makes me, I wouldn't eat the beef sandwich again if you paid me. It was honestly inedible and disgusting. The meat tasted old and flavorless, the au jus was barely lukewarm and overspiced (read: overcompensated with spices), and the bread was borderline stale.
And don't even get me started on the hot dogs; aka the biggest disappointment of my life.
Where did that warm, soft, steamed bun from last week go? Gone; replaced with a bun that probably was from the same batch LAST WEEK. This bun was dry, stale, and unappetizing. The hot dog had a little too much "snap" this week, which made it seem like it was cooked or kept warm for a very long time and wasn't fresh. It had the taste of an old hot dog, like one that had fallen through the grill and been forgotten about. Except ALL FOUR hotdogs tasted like that. Disgusting. Left them on the plate barely eaten.
Even the bruschetta at the beginning of the meal was weird. None of us liked it. At all. It seemed mushy, and old, and wayyyyy too salty.
The ONLY GOOD THING about our second experience was the fantastic service. We had Bianca as our server. She was extremely attentive, very helpful in answering our questions, and accommodating with our requests. When we brought up the concerns with the food, she apologized and offered us a complimentary dessert for the shortcomings. Two of us declined, but my fiancé opted for the chocolate chip cheesecake to fill the void of the subpar hot dogs she ordered. This was a nice touch. We really felt heard, and Bianca assured us that the owner takes this feedback to heart and will make sure that our next experience will meet the high expectations we formed from our amazing first visit.
First experience: Four Stars. Five for food, minus one for service.
Second experience: Three stars. Literally zero for food, but plus three for Bianca's professionalism.
3.5 stars. Let's call it 3 flat, for inconsistency.
I am so hesitant to come back, but I will probably have to have a tie-breaker, and will update when that happens.
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