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| - I rented a scooter for the 4 days I was to be in Las Vegas , & was very happy when it was delivered promptly. Day 1 went very well. Day two I decided to catch a bus and head up to the strip, loading and unloading from the bus went very well too. I got off he bus at Ceasars, crossed the street and went thru Harrahs, and then headed down to Wynn... this is where the scooter flat out died on me, ( it was fully charged when I left). I called the company and spoke to an agent who proceeded to tell me it was my fault for running it so hard in the extreme heat, ( it was 87 degrees ). And it was going to be at least an hour before the driver could bring a new scooter to swap. 90 minutes I was still waiting, so I pushed this stupid thing up to the valet, explained my situation and they hailed me a cab with a lift to get me back to my hotel downtown $15 extra I had to spend, ( I already had paid for a bus pass...
Now here I must mention that I have tried to call back several times, and at this they are hanging up on me !
I no sooner get back to my hotel downtown, and get that scooter PUSHED back to my room, when my cellphone starts ringing ! It's the valet from the Wynn telling me that they have just delivered a scooter for me ! I ask him to put in somewhere out of his way, thank him for the call, and then I call Scootaround to tell them that their driver just dropped off a scooter to a person that was there. This would be where the argument begins with the company about their driver "swapping out" my defective scooter for a new one. I told them that this was very funny since I still had the broken scooter back at the Four Queens, so how on earth could he have swapped anything. This foolishness continued for about 30 minutes until I became so annoyed that I told them to have their supervisor call me 1st thing in the morning. I ended up having to call her myself, she knew absolutely nothing about what had happened to me that day before, so I relayed this entire story to her, I also told her she ought to review the " this call may be recorded for training purposes " tape so that she might hear the way her employees talked to me , and left a handicapped woman stranded on the Las Vegas strip..., she was astounded to find out that I was still in possession of a broken scooter. She did offer to have one delivered asap, but my now I didn't want anything else to do with their merchandise. She saw my point and I received that refund that the very 1st girl I talked to refused to give me, just before she accused me of tearing up their scooter. Long and short, this company took away a huge chunk of my vacation, because I was afraid to wander too far away from my hotel now. I spent unnecessary money to get that stupid thing back to my hotel, since after all I am still responsible for it. I've hurt my wrist and ankle from having to push that thing, which landed me in the bed by 6pm. Thanks Scootaround, I saved my pennies and did without just so that I could take this trip. And because of this ridiculous drama I lost at least a day and a half .
To those of you who may be considering renting a scooter chair from this company...DONT! I have come to learn that these chairs can be rented at a lot of the hotels!!!
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