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  • I had tried to book an appointment at the shawnessey location show up and my stylist had a sick kid so she didn't come in so I ask if someone else could cut my hair as there was 4 girls standing at the counter looking bored and 3 girls in the salon cleaning that I could see and I was told "sorry but we're booked solid today" I did not obviously rebook and the next day I call the South Centre location the girl on the phone was super nice gets me an appointment with Isabella the same day. I get there the store is a bit busy but as soon as I get to the front of the line she brings me to the waiting area (I was 15 minutes early) and within 2 minutes Isabella comes for me. She asked me what I want (this always makes me nervous because more often then not I don't get what I ask for) and she agreed showed me what she would do in the mirror then we get started. The head message was amazing, I could have fallen asleep right there, then she cut part of my hair explaining that she wanted to do the rest after she dried it as my ends are very dry and I wanted as little cut off as possible as I'm growing it out. She didn't make a bunch of snap talk which was super nice because trying to have a conversation with someone you don't know about your life is tough but I still felt very comfortable. She did a great job on the cut, showed me how to style while she was styling it but in a way that I could do it at home and helped me with purchasing a new flat iron. The girl at the counter was very efficient and polite. Overall amazing experience will definitely be back and will be getting color next time as I trust the stylist to do what I want! Thank you Chatters South Center!
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