Absolutely the worst experience ever. The manager Jennifer is rude, demeaning, to he honest a flat out liar. I will never visit this location again and will make sure to spread the word. On Friday I went thru drive thru and ordered a grilled chicken sandwich on gluten free bread. I thinks it's a # 5. As I'm driving home trying to assemble the sand which I come to find Out that they didn't give me any chicken....... how is this possible. It's the core item. ( I work in the food industry, it totally happens. No big deal.). I called and spoke with a guy. He asked if I had the receipt. I said no. He said. Come back and we will replace it. Cool. Works for me. Stuff happens. So today I go to get lunch. The order taker in drive thru was cluesless. Completely clueless. I told her what happened and right away she said well I can't help you have to speak to my manager. It's $12. I'm not gonna fight over $12. I said. Never mind I'll order and I'll pay. So I Try And place my order. For 5 mins she stumbles thru the process. Asking a million times over and over. Why is she taking orders if she can't listen. Ok so I made it to the window where an assistant manager was waiting. I attempted to hand him my card and explain my frustration. It was a joke. The gm was so extremely unprofessional. She is hiding in the corner starts screaming something. What kind of an establishment is this. You messed up my food, couldn't take an order, and I'm in the wrong??? When I call to try and complain Jennifer refuses to provide any way to communicate to his upper management. She needs replaced. What a terrible representation of ur brand. She is accusatory, unhelpful, rude. I was happy to pay for my lunch today again. I couldn't even get that. - still hungry