My tech Lee was okay, but the callous removal was a few strokes of a grater with gel. But the that manager saw me on my cell, and sat me next to the sound system, and then cranked it up to ridiculously loud. I was trying to console my 71 year old aunt, a stroke survivor, over the phone due to a family crisis. Her voice is soft and I talked to her in the same tone I talked to my tech. I had to hang up on my aunt and when the manager turned down the music, I thanked her politely. She looked at me and cranked it back up. I didn't stay to get polish put on my toes. It was that bad. .