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  • I have came to Nail Club several times in the past 3 years. I have normally not had any issues until today. I seen Tong or Thang I believe is her name. Tiny younger asian woman. She did my nails for the first time coffin. I have always gotten square shaped nails because that is the shape I've always gotten and am used to. However, I wanted to try something new. I got the coffin nails and then the next day I decided they weren't for me. I then came back and Tong was not there so another lady cut and filed them to make them more square. She had told me Tong can fix them more if I want to come back tomorrow which would be the 3rd time I came back. So today I come in and nobody's in the salon except one customer. The two ladies were sitting in pedicure chairs on their phones and Tong was the only one working. They told me to wait a little and she will do mine. I waited a few minutes then she calls me over after finishing the lady she was working on. I told her they were super sharp and I could poke my eye out. I mean, they were extremely sharp! I told her I'd like them square again. She started to argue and tell me I have to do round and that's not what I want. I've never done round and I don't like that. I asked for square. I've had square many times that weren't sharp like that. She said because I went from coffin to square they are sharp. But I know that you can file them down to be less sharp and use the buffer or drill. She asked me what I want her to do? I said I would like square nails that are filed down. I mean she's the nail tech and should know! She just continued to be super rude and argue with me. I told her this shouldn't be a big deal. I'm a regular too and come in every 2 weeks and this was completely unacceptable. I also had told her I realized you charged me more for coffin nails which I didn't even know costed more because I've never gotten them. This was my FIRST time and she knew it because I've been going to her consistently usually every 2 weeks. She blamed me saying I didn't ask the price. I didn't know I had to ask because i didn't think it would be more. A good salon will at least say "hey, this is gonna cost $5 more". She failed to let me know this. All she told me the day I got them was its $70. She didn't mention they costed more so I figured it was for my pedi and design. So anyways, after filing my nails they were STILL too sharp! I just ended up leaving because of how unprofessional and rude she was! I do not recommend this place anymore. This used to be my favorite place but this lady ruined it for me. Being rude in front of another customer to me and blaming me for her not informing me of stuff and not even fixing my nails. I ended up going to another salon who buffed them and now they're no longer sharp. She just didn't care or put effort into it. Also, the ladies in the salon sitting in the pedi chair were giving me dirty looks and talking in Vietnamese (probably about me). Don't waste your time or money! There's so many nail salons in Phoenix. They aren't the only ones. They don't even have comfortable pedi chairs and the massager never works. There's better places out there.
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