This UPS store is beyond ridiculous. I sent a package on October 18th to my parents. It arrived smashed into pieces. I filed a claim two weeks later and the woman behind the counter said they would handle everything. UPS insures all packages up to $100. I've followed up on the phone three times and personally gone into the store three more. The second to last time I went in - I waited for 20 minutes while the one worker tried to figure out what she was doing with another customer. Then another girl appeared - went and rifled through some files and said, "Yep it's here, we're just waiting on UPS to get back to us. Fast forward 4 more weeks I went in again and the girl behind the counter couldn't even find a record of the shipment. Luckily, I saved the shipping receipt. I find it hard to believe that a company as large as UPS should take 4 months to review a small claim. The biggest part of this ordeal is this particular UPS store. They don't appear to have much knowledge beyond selling stamps.