Bad Food Prep
This evening my friend purchased a chicken burrito to go. When she got home it fell apart and had to unwrap and rewrap it to eat it. So I took the liberty of calling the store to inform them of the situation. I explained that my friend had just purchased a burrito and it fell apart when she picked it up to take a bite. His response was "okay," followed by silence. I told him she had to eat it with a fork (which defeats the whole purpose of ordering a burrito), to which he replied "okay." Then I asked if I can come back to get another one (on the house of course) and he said sure and asked when I'd like to come back. I responded "next weekend." He said "okay, I'll be here." Then I asked his name - he replied Alex. I asked if he was the manager - he replied yes. Huh? So the entire time I was speaking to the manager? Bottom line, the food was ill-prepared and the customer service provided by THE MANAGER was horrific. Thanks Alex, but my friend and I will not be returning. We're more than happy to spend our money at a competitor.