Coworkers and I came here for lunch on a Friday.
That "be back in 15" became 45. One order of Chicken Pad Thai took almost an hour to make when the place is clearly meant to be a grab and go place.. it was also strange because out of everyone I went with, we all got our orders at different times when we originally placed the orders one after the other. I got mine after customers which ordered after me .. like, what? You're excused, Thai One On. (..don't understand the name either. halfassed attempt at alliteration?)
The service was just way down there. The food itself had really big portions, but the pad thai was horrendously sour. I ate barely half of what they gave me and threw out the rest.
My coworker who ordered the Spicy Cashew Chicken really enjoyed his dish, though. But I wouldn't recommend this place for anyone not looking to get fired for an afternoon-long lunch break. Maybe the chef went for a smoke break in between the orders.. the restaurant is near to a tobacco company after all