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  • I am quite dissappointed with Lotus Palm Management. 1. I came in with my 7 certificate I bought few years ago. 2. Even though it had expiration date on it, I was told at the time I purchased this they can work something out if some emergency came up. *The emergency was that I had an injury to my spine and I had to be treated immediately where I had to be flown to USA for treatments. I had intensive treatments for 2 years straight and 2 years after for mental therapy from loss and injury. 3. I didn`t know they changed hands and owners have been bought out, this is not of my concern. 4. The receptionist even recognized that purchased certificate should not have an expiration and that I should even be honoured for my certificate. 5. I preferred to have spoken to the manager personally because I have offered to the receptionist that I am willing to pay a fee to re-activate my expired certificate. 6. I understand presenting seven certificate is intimidating for any management to redeem such lost on their end but it was a complete lost for me = $400 total. 7. I bought 3 = 90 mins, 4 = 1hrs which in total = $375. 8. I am willing to offer $100 re-activation fee to atleast redeem $275 worth of services. 9. These were purchased for gifts and for myself on physical treatment but I was rushed for intensive care that even all my items were left behind, including gift certificates. 10. I expect the management and owner to work with me and come up with a solution. 11. I left very unhappy as the receptionist mentioned I could not see the manager after they written all over my certificate. 12. I would like this to be resolved as I not only would want to recommend this facility to others anymore, but that I am a Yogi Practitioner, Meditational Therapist, Business Owner myself and TCM naturopathist.
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