I will never, ever again call them. I was always driven to them by my faith, being a Catholic, to donate. No more! They refused some wonderful furniture. I told the man "it was very sad because I know a poor family could use this couch sectional instead of being on the floor." He said he found pet hair on the side between cushions. Nothing anywhere on top because we don't allow it. Disgusting man driver who was coughing all over me and just down right rude Salvation Army has been wonderful to us and I will use them forever now.