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| - Why the low rating? I don't know where to begin. My wife and I joined a group in our community who once a month organize a dinner at a different restaurant. We know, from both personal and professional experience, that large group dining is a challenge for restaurants and those dining. We recognize that the service may be a little slower than normal and there can be confusion. To mitigate this, as it often the case for large group dining, our group of nearly 30 pre-ordered our entrées from a selection of four items.
Seated at a table of 8, as luck would have, it we were the last to place drink orders and to confirm our entrée orders. When (almost) all of the entrées at our table were served, the kitchen failed to mark the temperatures on each of the steak entrées. When one person cut their steak and took a bite she told our server that steak was cooked to a medium well temp and she ordered medium. Another person at our table cut her steak and said that it was cooked medium and not medium well.
RATHER THAN TAKE BOTH PATRONS PLATES BACK TO THE KITCHEN AND WITHOUT DISCUSSION, THE SERVER PULLED THE PLATE OUT FROM UNDER THE FORMER PERSON, TOOK IT TO THE LATTER PERSON AND USED THE PATRON'S FORK TO SWITCH STEAKS!!!
AFTER HAVING REQUESTED MORE BREAD TWICE, WITH NONE DELIVERED, WE REMINDED OUR SERVER, AT WHICH POINT SHE WENT TO ANOTHER TABLE AND ASKED IF THEY NEEDED THEIR UNEATEN BREAD AND SET DOWN AT OUR TABLE!!
THAT IS TWO STATE HEALTH CODE VIOLATIONS!!
Oh, and my entrée was only delivered after everyone in our entire group had eaten half of their meal. My vegetables were cold and the baked potato was half cooked. When I expressed my dissatisfaction to my server she uttered not a word of apology, but rather said "this is not my fault, it is the kitchen's fault."
To add insult to injury, there was an automatic gratuity of 15% added to the bill!,
When I brought all this to the attention to the manager his reply was that he was very upset by the actions of the server and that he would deal with it. However, he did not so much as to even offer to waive the gratuity charge!
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