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| - We were strolling Queen West and decided to stop in for lunch.
It was a Saturday so they had this 50% off promo - the catch...
a) You have to order a minimum of 20$ (reg. price) worth of food, PER PERSON, to be eligible for the discount
b) if you arrive with a small child - they will make you spent 20$ (reg. price) worth of food for that child as well (3 years old....)
We complained and they let us order off the regular menu, which ended up causing even ore problems in the end.
Service was horrible, absolutely horrible. I never expect good service at most sushi places to be honest but this was sub par even for a place like this. The waitress did not speak much english, she got our order wrong, and then when we told her she took all of the food away that we had already started to eat and took it back to the sushi counter so they could fix it - and asked "did you touch any of it"....
She then came back to the table 3 times to double, triple and quadruple check what it was we ordered in the first place (RED dragon roll...) They took so long that we said forget it we don't want the food, bring us the bill for the rest (what the kids ate) and call it a day.
All of a sudden she arrives at the table with the plate of food that had a corrected order (20 minutes after mentioning it was wrong) - we told her we did not want the order as we had told her and to take it back - she faught with us. She then returned AGAIN, but this time with the original plate of food, with the roll that was wrong removed - we absolutely did not want that plate back, it had been taken back to the kitchen and we have no idea if it was even our plate to begin with. So she left and returned AGAIN with that plate (one roll missing) - again we told her we don't want it, to bring the bill and take it back. She argued the whole time.
When they finally brought the bill it was all the wrong prices - each item was charged between 2-3$ higher than menu price. After complaining to a different employee we got this sorted out after 15 minutes of waiting.
The food we did get was not very good, the restaurant is excessively overpriced for almost all items! Service was absolutely horrendous and in the end they claimed "it's been so busy we made a mistake" even though the restaurant was nearly empty until we were getting ready to leave.
We were there for 1hr 20m - got 2 sushi rolls and a green salad which we didn't think was going to show up, an additional 3 sushi rolls were delivered wrong, taken back and then cancelled.
I can guarantee we will never return or recommend this restaurant to anyone. If you want sushi in the area walk a few blocks East on the south side of Queen and stop in at Sushi Time!
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