Ok this is a little irritating. I have SOME understanding but regardless just irritating.
So I am not real far from home, hour and a half but decided to bring loved ones with me to stay in a hotel which has Bob Evans right next door. I have a client nearby and we have family in Chesterland so stay in the area for the holiday weekend and do stuff.
Enough of that. So we ordered food yesterday. I was working so I don't know what all was ordered and I was not present for everything that was consumed. What I do know is that we were missing a burger.
I went next door this morning to tell them about this (We called yesterday while going to the pool and was placed on an extended hold so we decided why have this interfere with our time; it is not our fault after all and we value time together.
They promptly remade the burger; awesome! No fuss and problem taken care of.
When I went back the order from yesterday could not be found by the manager. Did the misspell her name? No idea I was not there. Did she give her name or order at the counter? Well I don't know and she is not back to hotel yet so I have not had a chance to speak with her.
The manager states that orders at the counter would have a name although I watched a couple people order while I stood there waiting for her to look again; no name given.
I don't know what happened; mistakes happen. I don't care enough about a 5 dollar burger to have it interfere with my day our our day together.
The rest of the meal that was received I hear was fine.
* The burger that they made as a replacement I can only assume was thrown away; hopefully they let an employee eat the burger that I paid for and did not receive.
Regardless I wont be back to this location. There is a better than decent chance we would have had dinner here if for no other reason than we can practically fall into the place right from the hotel. I bet you can guess already; we wont be back.