I went there this past Saturday. The worker wasn't very friendly. He just stood there waiting for me to order. Would have been nice if he said something along the lines of "How can I help you?" OR "What can I get you?" instead of just saying nothing. He did wash his hands before he did anything.
I cookies were warm and falling apart. That's what they're supposed to do! Gooey and delicious. That's how I like it.
The biggest turn off is the fact that they're located in Lakewood and won't deliver in Lakewood (at least certain areas of Lakewood). That's the biggest disappointment with this place. I'm better off making my own cookies if I'm craving something sweet at night. I'm not going to get up and drive to them.