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  • Dear Mr. Lowell, I need your assistance! Your company had installed my floors on April 5, 2017. To this day, my floors are incomplete, my floors and molding were not installed properly. I am advising all customers do not go with with Lowes. I, also used your company to purchase my appliances. Your team from delivery set my house on fire when installing the stove. You're blind installation did not properly install the blinds either. Both your stores Concord Mills and Huntersville are fully aware of the situation. I have someone in Executive Customer Relations who cannot help either. I have your risk management team lowballing me instead of helping me to get my project completed. I am advising all customers to run from Lowe's. Lowes will not stand behind their workmanship or Service Pros who installs their floors. They charge me in digital $2000 to level my floors in a 1999 apartment building. This was by far the biggest scam! I have been bullied, I have been threatened, I have floors in a house that are incomplete and damage by Lowes, I have your bullies in risk management, completely ignoring the situation and not addressing what needs to be done. They choose to offer me $2000 to walk away and every piece of my flooring is buckling, I have nails protruding the walls from the shoe molding, I have 5 1/2 inch gaps between the floorboards and the molding. Not one person from Lowes Corporate Office will come down and address the situation. Not one Executive will take a 15 minute drive down the highway to see the nightmare that I have been living through for the last 5 1/2 months. You should be ashamed of your team and your company that treat your customers deplorably. Shame on you Lowe's for not doing what was right by the customer. I am including pictures, so the country should walk away from Lowe's when it comes to flooring, appliances, installation of appliances, and blinds. You don't keep your word or stand behind your product and what you sell!!!! This is just one example how the boards were laid. I will begin with posting the letters that I received from your teams. It is incredible that these men and women or still employed at Lowe's. Nobody should go to Lowe's, if they expect quality. They hire untrained labor and people who are not professional.
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