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  • We bought our vehicle from Drive Time on Sahara in March '08 Chrysler Town & Country with all the bells and whistles. We drove it off the lot and on our way home the check engine light came on, took it over to Ted Wiens/Firestone to find that there was a massive oil leak, didn't have it for a week. Following that there has been nothing but problems with it. The radiator is bad but is "covered" under warranty so they said it was denied. The caliper in the rear brakes locked up while I was drive and was towed not once but twice. It needs new motor mounts because they are cracked I went over to Drive-time advising them of these issues and was told by a "manager/salesperson Nathan" when asked why this wasn't fixed when it went through their "inspection" prior to putting this vehicle on the lot. His quote was "those are human beings back there and make mistakes" WTF .. pretty big mistake. He said it is cheaper for Ted Wiens to fix the problems then for Drive-time too. There customer service sucks I was on hold for 1.5 hours today. You want good business you go out of your way to make your customers happy especially when you bought a vehicle for $15K. I told this person I will never ever buy another car from them I have nothing good to say (except for Eric he was very helpful from the get go) I told Nathan (mgr) I have been in this town since 1981 hubby born and raised I know a lot of people. After leaving those yoyo's we called our warranty company Averex who told us the radiator was covered. Went back to Ted Wiens/Firestone after being on hold for 45 mins the radiator and only the radiator will be fixed. Rear calipers. motor mounts and thermostat or the rack & pinion will not be fixed. I am still not able to drive this vehicle in the 3 months we have owned this vehicle I have only been able to enjoy it for a month. I have a '97 Toyota Tacoma & '02 Toyota Sienna with nothing wrong with them. We thought we would buy a newer vehicle to enjoy, it has only been a nightmare.
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