Prompt, professional service. I was tasked to get cupcakes for a friend's 50th birthday party. Being new to the Charlotte area, I didn't think buying cupcakes would be such a chore. I queried many bakery/cupcakeries, most did not bother to respond or the one that did, was "booked".
Although my request was considered short notice (one week as opposed to a month), Heather responded to my request and assured that she could accommodate me. I decided to visit the store and purchase a variety dozen. I enjoyed the carrot cake and salted caramel. Frosting was a bit sweet. Customer service great. The young man at the counter was welcoming and friendly. I am glad I visited and may come back, but the location is out of my way. I am from up North, so I found the cupcakes reasonably priced for the quality and size. I appreciate their professionalism, which goes a long way for me in the way of first impressions.